Frequently Asked Questions

Answer: In the footer of the homepage, there is a text box under ā€œSign up for our newsletterā€ where you can enter your email address. You will then receive an email notifying you that you are subscribed.

Answer: Please contact us through email and we will do our best to help.

Answer: You can track your order any time when it is shipped and can check your order status.

Answer: Depending on the status of your order, we may not be able to cancel it.

Answer: We are currently not set up for exchanges.

Answer: Once your order has been completed, the order goes almost immediately to processing and then itā€™s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order

Answer: You may change your shipping address after you place an order by contacting customer service.

Have you any other questions?

Let us know and contact me at support@kenvasion.comĀ