Frequently Asked Questions

Answer: In the footer of the homepage, there is a text box under “Sign up for our newsletter” where you can enter your email address. You will then receive an email notifying you that you are subscribed.

Answer: Please contact us through email and we will do our best to help.

Answer: You can track your order any time when it is shipped and can check your order status.

Answer: Depending on the status of your order, we may not be able to cancel it.

Answer: We are currently not set up for exchanges.

Answer: Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order

Answer: You may change your shipping address after you place an order by contacting customer service.

Have you any other questions?

Let us know and contact me at support@kenvasion.com